Cancellation policy

How subscriptions work

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription frequency you select.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products delivered each month, without the need to place the order by yourself!

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Important: all emails regarding subscriptions will come from "no-reply@sealsubscriptions-email.com". Seal Subscriptions is the awesome app that enables subscriptions to be offered on our site.

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. The customer portal can be accessed through the magic link you received in the email that was sent when you placed your initial subscription order. You can also access your subscriptions if you create an account.

How can I skip or reschedule a charge?

You can skip or reschedule a charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge/order. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Yes! You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.